Frequently Asked Questions

  • No referral is needed to book physiotherapy at Mend Bodyworks. You can book directly online or by contacting the clinic. Some extended health insurance plans may require a referral for reimbursement, so it’s best to check your specific plan.

  • Physiotherapy should not feel aggressive or overwhelming. Some techniques may feel uncomfortable at times, especially when working on sensitive or irritated tissues, but we always work within your tolerance. Your comfort and consent guide every session.

  • Physiotherapy can help with a wide range of issues, including:

    • Back and neck pain

    • Shoulder, knee, hip, and ankle injuries

    • Sports injuries

    • Dizziness

    • Concussions

    • Incontinence and pelvic pain

    • Post-surgical rehab

    • Headaches and jaw (TMJ) pain

    • Tendonitis and overuse injuries

    • Arthritis and joint pain

    • Work-related injuries (WSBC claims)

    • Motor vehicle accident injuries (ICBC claims)

    • Pelvic health concerns

    • Chronic pain management

    If you’re unsure whether physio is right for your issue, just ask—we’re happy to guide you. For a more comprehensive list of conditions, please visit: https://www.mendbodyworks.com/conditions

  • This depends on your injury, goals, and how long the issue has been present. At the end of your assessment session, your physiotherapist will outline:

    • How many visits are typically needed

    • How often to come in

    • What progress should look like

    • What you can do at home to support recovery

    Our goal is always to help you become more independent, not to keep you coming forever.

  • Yes, Mend Bodyworks offers direct billing to many extended health insurance providers. Coverage varies by plan, so we recommend confirming your benefits with your insurer. We also direct bill ICBC for physiotherapy and kinesiology (exercise therapy), and WorkSafe BC. We are part of the WorkSafe BC Provider Network.

  • Most extended health plans cover physiotherapy, including providers like:

    • Pacific Blue Cross

    • Sun Life

    • Manulife

    • Canada Life

    • Green Shield

    • Desjardins

    We also treat ICBC motor vehicle accident claims and WSBC work injury claims.

  • Wear comfortable clothing that allows movement. Athletic wear or loose-fitting clothes work well, including running shoes if treatment is for the lower body. Depending on the area being treated, your physiotherapist may need to assess the joint or muscle directly. For example, shorts are optimal for leg injuries, and a tank top or sports bra would be idea for a female with a shoulder problem.

  • Yes! Online booking is available 24/7 through our website, making it easy to find an appointment that works for your schedule. Please visit https://mendbodyworks.janeapp.com/ for online booking.

  • That’s completely normal—especially if it’s your first time. Our team prides itself on being approachable, supportive, and judgment-free. We take the time to explain everything, check in often, and move at a pace that feels safe for you.

  • Mend Bodyworks is proudly located downtown Campbell River, BC, at 480 10th Avenue, behind the Community Centre.

  • You can book:

    We’re happy to help you find the right practitioner and appointment type.

  • All three services can help you move and feel better, but they serve slightly different purposes. At Mend Bodyworks, our team often works together to make sure you’re seeing the right provider for your needs.

    Physiotherapy is best if you:

    • Have pain, injury, or movement limitations

    • Recently had surgery

    • Have a new injury or flare-up

    • Are dealing with ongoing issues like back pain, shoulder pain, or knee pain

    • Need an assessment, diagnosis, or structured treatment plan

    Physiotherapists assess your condition, identify the root cause, and create a rehab plan using hands-on therapy, exercise, education, and movement retraining.

    Kinesiology is best if you:

    • Want guided exercise for injury prevention or recovery

    • Are transitioning from rehab back to fitness or sport

    • Need accountability and supervision with your exercise program

    • Want to improve strength, mobility, or conditioning safely

    Kinesiologists focus on movement, exercise prescription, and long-term physical conditioning.

    Massage Therapy is best if you:

    • Have muscle tension, tightness, or stress

    • Want relief from headaches or postural strain

    • Need relaxation or nervous system regulation

    • Have sore muscles from work, life, or training

    Massage therapy supports circulation, relaxation, and tissue health, and can work alongside physiotherapy or kinesiology.

    Not sure which to choose?
    That’s okay — you don’t have to figure it out alone. Contact our front desk team and we’ll help match you with the right practitioner based on your goals and symptoms.